Shipping & Returns

Order Processing & Delivery Expectations
Depending on the types of items you purchase, the order processing time will vary. If you select Expedited or Overnight delivery for your order, you will receive priority processing which shortens the processing time by up to 3 days.

In order to offer you the lowest shipping rates, we combine similar items in one shipment. Note that orders are shipped and delivered only on business days. Delivery estimates do not include weekends.

In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.
 

 
Average Order Processing Times per Item:
Item Types Order Processing Time
products: Usually 24 hours
Special Order -Quick Delivery: 5-7 business days
   
   
Note: If you order a combination of products, the order processing time may be 5-7 days because we will ship those items together in one shipment.
Average Transit Times:
Delivery Method Transit Time
Standard Delivery: 3-7 business days after processing
Expedited Delivery: 2-4 business days after processing
Overnight Delivery: 1 business day after processing
NOTE: Your order will arrive based on the processing time plus the transit time. For example, if your processing time is 3-5 business days and you pick Overnight delivery, you should expect to receive your order in 4-6 business days.

Average transit time based on orders shipping to addresses in the Continental United States.

 

Tracking your Shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.

Return Instructions
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.

Reason for Return:
My order was damaged during delivery (or other quality concerns).

Send Us a Photo for Returns
If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:

  1.     Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  2.     Email us at sales@cabellobonito.com include your photos and indicating whether you would like a refund or a replacement.
  3.     You will receive an email within 24-48 hours confirming that your photo return is being processed.
  4.     If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.

We will typically issue your refund within 48-72 hours of receiving the package.

Shipping Limitations
Many customs agencies have imposed a size limitation on all foreign parcels. The maximum size limit for rectangular-shaped parcels is 107 centimeters in length and 201 centimeters in height (Maximum length and girth combined: 274 centimeters). This applies to all countries except the following:

Andorra
Azerbajian
Austria
Belgium
Canada
Denmark
Finland
France (including Monaco)
Germany
Gibraltar
Great Britain and Northern Ireland
Greece
Hong Kong
Italy
Japan
Liechtenstein
Luxembourg
Malta
Macao
Netherlands
Portugal
Republic of Ireland (Southern Ireland)
San Marino
Spain
Sweden
Switzerland
Vatican City

If an order placed exceeds the maximum limit, cabellobonito.com will cancel the order and refund the full amount.

Questions about Shipping & Returns

What is priority processing?
You will receive priority processing if you select Expedited or Overnight shipping during checkout. This means that your order will move to the front of the line to be handled immediately. Depending on the item(s) you order, this can reduce your processing time by up to 3 days, thus allowing your package to be shipped out faster.

How will I know when my order ships?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

This is a gift, is the recipient going to see the costs & can I add a gift note?
During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.

How is my order packaged?
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment:

Gift Packaging:
During checkout you can indicate your order is a gift and write your own gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. At this time we do not offer gift wrapping service.

What if there's a problem with my order? How do I return it?
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.

Reason for Return:
My order was damaged during delivery (or other quality concerns).

For International Returns, please contact Customer Support at International@talkincanvas.com.

Do you ship to my country?
We ship almost everywhere in the world! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.
 

 

© Cabello Bonito 2017